AgentWorks for Housing and property management
Repair requests sorted. Tenants answered. Nothing slips.
A repair request becomes a task with the right urgency for the maintenance team. Tenant questions get an answer from your own rules and contracts. Letters are drafted in your voice. Your team approves what goes out.
Housing associations, property managers and owners’ associations of roughly 10 to 250 people.
The work that comes back every week.
Repair requests
A leaking tap, a broken lift, mould in the bathroom. Every day, by email and form.
Tenant emails
Rent, service costs, house rules, moving in and out.
Contractor follow-up
Who is going, when, and did they finish.
Letters
Notices about works, rent changes and inspections.
Contract questions
What does the lease say about this.
Your team
A team of agents, each with one job.
Each agent does one thing well, in your own apps, and asks before it sends or changes anything. You give them their rules. They share the board with your people.
Repair intake
Called by the workflow
Reads each repair request, judges the urgency and creates a task for the maintenance team.
Creates tasks and drafts the reply to the tenant. Urgent cases go to a person straight away.
Ready-madeTenant desk
Called by the workflow
Answers tenant emails from your house rules, contracts and FAQ.
Drafts answers. A person approves before they are sent.
Ready-madeLetter writer
You ask in chat
Drafts notices about works, inspections and changes in your house style.
Drafts only. Your team sends the letter.
Ready-madeLease explainer
You ask in chat
Answers questions about leases and rules, citing the clause.
Answers your team in chat; legal decisions stay with people.
Ready-madeWorking together
From a repair request to a task with the right urgency
Starts when a tenant sends a repair request by email or form. One workflow hands the work from agent to agent, and stops where a person needs to decide.
- Urgent and safety-related requests always reach a person.
- Every message to a tenant is approved before it is sent.
- Rent, contracts and evictions are decided by people.
Start
Repair form submitted
Or a new email in repairs@
Agent
Repair intake reads the request
Address, problem, photos, urgency
Check
Urgent?
Water, heating, safety: straight to the on-call person
Board
Task for the maintenance team
With address, summary and photos
Asks first
A person approves the reply
Before it goes to the tenant
Action · Outlook
Tenant gets a confirmation
With what happens next
The apps it works in
OutlookGmailSharePointGoogle Docs
Microsoft TeamsMicrosoft PlannerHousing and property management systems have no ready connector. Reach them through the HTTP request step if they offer an API, an MCP server, or a webhook that starts a workflow.
All 40 appsWhat you need
Up to 2 workflows and 3 agents work on Free, so you can try repair intake. More mailboxes, team boards and schedules need Business.
PricingTenant data can include health and financial situations. Share only what an agent needs and keep a person on everything sent to tenants.
Start from a ready-made agent.
These are in the product today. Start one and it is waiting in your workspace after you sign up.
Support Ticket Triager
Reads an incoming support ticket and returns its priority, category, and suggested owning team, plus a short internal summary for whoever picks it up next.
Use this agentFAQ Response Assistant
Answers customer questions using your attached FAQ or knowledge base, quoting the relevant policy and clearly flagging anything the source doesn't cover.
Use this agentPolicy Draft Assistant
Drafts a first pass of an internal company policy, expenses, remote work, acceptable use, and similar, as a structured starting document for your legal or HR team to review.
Use this agentContract Clause Explainer
Explains contract clauses in plain language and flags unusual or potentially risky terms for a non-lawyer to raise with counsel before signing.
Use this agentStep by step
Your support desk on one board
Every request becomes a ticket. An agent sorts it and drafts the answer. A person checks it and sends.
WorkflowAn inbox that sorts itself
Every new email is read, labelled and filed out of the inbox. Urgent ones become a task for a person.
ChatAsk your contracts and policies
Ask a question in plain language and get the answer with the document and the passage it came from.
Questions
AgentWorks for Housing and property management
Runs in the EU. Every action that changes something asks first.
Tenants email or fill in a form as they do now; the agent prepares the answer and your team approves it.