Terms of Service

AgentWorks provides a cloud-based platform for configuring, deploying, and operating AI-assisted workflows ("Services") for business customers. Features may include agent templates, integrations, knowledge retrieval, approvals, logging, and analytics, as described on our website and in your order form or online plan.

We may update the Services for maintenance, security, or product improvement. Non-material changes may ship without notice; material adverse changes to prepaid plans will be communicated where required by contract or law. Documentation and SLAs, if any, are defined in your subscription agreement.

You agree to:

• Provide accurate registration information and keep credentials confidential.
• Ensure you have the rights and consents needed for any content, prompts, or personal data you submit to the Services.
• Configure human oversight, access controls, and data retention in line with your policies and applicable law.
• Use the Services only for lawful business purposes and in accordance with these Terms and any acceptable use rules we publish.

You are responsible for the acts and omissions of your users (employees, contractors, and invited guests) as if they were your own.

You must not use the Services to:

• Violate applicable law, including privacy, export control, sanctions, IP, or AI-specific obligations in your sector.
• Generate, distribute, or facilitate malware, spam, phishing, hate speech, harassment, or sexual content involving minors.
• Attempt to probe, scan, or breach our systems, other tenants, or third-party services without authorization.
• Reverse engineer our software except where mandatory statutory rights apply.
• Overload or disrupt infrastructure (e.g. denial-of-service style traffic) beyond normal fair use.

We may investigate suspected abuse, suspend or terminate access, remove content, and cooperate with authorities where legally required.

AgentWorks uses AI systems (large language models) to power its chat, agents, and workflows. Pursuant to Article 50 of the EU AI Act, where applicable, we make clear when you are interacting with AI and preserve the machine-readable marking that upstream models embed in AI-generated media. AI outputs may be inaccurate; you remain responsible for reviewing and acting on any output produced by the Services.

You are the deployer of the agents you build. If you deploy an agent that interacts with your own end-users, you are responsible for informing them that they are dealing with AI and for labelling AI-generated content where required. Some uses (for example screening or scoring job candidates, credit or insurance decisions, or grading students) are classified as high-risk under Annex III of the EU AI Act: you may only pursue them if you meet the Act's high-risk obligations and keep a qualified human in control of every consequential decision. Our AI Acceptable Use Policy sets out the prohibited and high-risk uses in full.

Paid plans are billed according to the prices and billing cycle shown at checkout or in your order. Unless stated otherwise, fees are exclusive of VAT and other taxes you are responsible for. Late payment may result in suspension of Services after notice where permitted.

Usage-based components (for example tokens or metered API calls) are charged as described in-product. You are responsible for monitoring usage within your workspace. Refund policies, if any, are stated at purchase or in your enterprise agreement.

Usage-based charges are drawn from an in-product wallet balance. Free-plan accounts may be eligible for a one-time welcome credit, granted only after you verify your email address and submit the in-product qualification request; we may withhold, adjust, or reverse a welcome credit (or any balance derived from it) in cases of suspected abuse, duplicate accounts, or fraud. Purchased top-up balance does not expire; any balance included with a paid plan each billing cycle does not carry over and resets at renewal. Top-ups are charged immediately and are non-refundable except as required by law or stated in your enterprise agreement.

To the maximum extent permitted by applicable law, the Services are provided "as is" and "as available" without warranties of merchantability, fitness for a particular purpose, or non-infringement, except where such disclaimers are void.

We are not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill, arising from your use of the Services, except where such exclusion is prohibited (for example, in case of intent, gross negligence, or injury to life or body under mandatory law).

Our aggregate liability for all claims relating to the Services in any twelve-month period is limited to the fees you paid us for the Services during that period (or, for free tiers, a nominal statutory minimum where required). Nothing in these Terms limits liability that cannot legally be limited.

You may stop using the Services and close your account according to in-product flows. We may suspend or terminate access if you materially breach these Terms, fail to pay when due, or if we must comply with law or protect the security of the platform.

Upon termination, your right to use the Services ceases. We may delete or retain data as described in our Privacy Policy and your DPA (if applicable). Provisions that by nature should survive (e.g. liability limits, governing law) remain in effect.

These Terms are governed by the laws of the Netherlands, without regard to conflict-of-law rules that would require another jurisdiction's law. Courts in the Netherlands have exclusive jurisdiction for disputes, subject to mandatory consumer protections if you qualify as a consumer under EU law and to any non-waivable rights to sue in your home courts.

The United Nations Convention on Contracts for the International Sale of Goods does not apply. EU regulations on online dispute resolution or consumer protection apply where they are mandatory and cannot be contractually waived.