AgentWorks for Installation and construction

From “my boiler is down” to a planned visit, without the ping-pong.

Service requests by email, engineers’ diaries to fit around, quotes after every site visit. A team of agents reads the request, flags urgent ones and proposes a slot. Your planner confirms.

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Installation, maintenance and construction companies of roughly 10 to 250 people.

The work that comes back every week.

Service requests

Address, installation, fault, urgency. Rarely all in the first email.

Planning visits

Matching the request to an engineer’s free slot and confirming it.

Quotes after a site visit

Notes and photos turned into a priced, readable quote.

Job reports

What was done, what was used, what still needs doing.

Your team

A team of agents, each with one job.

Each agent does one thing well, in your own apps, and asks before it sends or changes anything. You give them their rules. They share the board with your people.

Service desk agent

Called by the workflow

Reads service requests: address, installation, fault, urgency. Asks for what is missing.

Reads and sorts on its own. Replies to customers ask first.

OutlookReady-made

Scheduling agent

Called by the workflow

Finds free time in the engineers’ calendars and proposes a visit.

Reads calendars on its own. Booking a visit asks first.

Outlook CalendarOutlook

Quote writer

You ask in chat

Turns site-visit notes, your price list and standard terms into a quote.

Drafts only. Your estimator checks quantities and prices.

SharePointTeamleader FocusReady-made

Job report writer

Picks up board tasks

Turns the engineer’s notes into a job report for the customer and the office.

Drafts on its own. Sending the report asks first.

OutlookOneDrive

Working together

Service request to a planned visit

Starts when A new email arrives in your service mailbox, or a customer fills in the service form on your site.. One workflow hands the work from agent to agent, and stops where a person needs to decide.

  • The planner confirms every visit before the customer hears a time.
  • Your estimator checks quantities and prices on every quote.
  • Urgent requests go to a person at once. The agent only flags them.

The apps it works in

OutlookOutlook CalendarMicrosoft TeamsSharePointOneDriveTeamleader Focus

Field service, ERP and estimating software such as Syntess, Gripp, simPRO or King has no ready connector. If the package has an API, the HTTP request step or an MCP server can reach it; it can also start a workflow by webhook.

All 40 apps

What you need

On Free you can try this with up to 3 agents, 2 workflows and one email trigger checked every 10 minutes. The full team, faster mailbox checks and team boards for planners and engineers need Business.

Pricing

Start from a ready-made agent.

These are in the product today. Start one and it is waiting in your workspace after you sign up.

Support Ticket Triager

Reads an incoming support ticket and returns its priority, category, and suggested owning team, plus a short internal summary for whoever picks it up next.

Use this agent

Proposal Draft Builder

Builds the first full draft of a client proposal from your own boilerplate, pricing and past wins, as a real document, with a slide version when you need one to present.

Use this agent

Step by step

Board

Your support desk on one board

Every request becomes a ticket. An agent sorts it and drafts the answer. A person checks it and sends.

Workflow

An inbox that sorts itself

Every new email is read, labelled and filed out of the inbox. Urgent ones become a task for a person.

Agent

From meeting notes to tasks

Drop in the notes or transcript. You get the minutes and every action on the board, with an owner.

Questions

AgentWorks for Installation and construction

Start free Talk to sales

Runs in the EU. Every action that changes something asks first.

No. It proposes a slot. The planner approves before the event is created and the customer gets an email.