AgentWorks for Healthcare practices
The admin, not the care.
Practices lose hours to the inbox: opening hours, cancellations, forms, invoices. A team of agents sorts it and drafts answers to the non-medical questions. Anything about health goes straight to a person, and every reply to a patient is checked first.
GP, physiotherapy, dental and specialist practices and clinics of roughly 10 to 250 people.
The work that comes back every week.
The practice inbox
Cancellations, forms, insurer letters and supplier mail, all in info@.
The same questions
Opening hours, parking, what to bring, how to change an appointment.
Staff asking about procedures
Where the protocol is, what the cleaning schedule says, who to call.
Supplier invoices
Materials, equipment and services, each one checked before it is paid.
Your team
A team of agents, each with one job.
Each agent does one thing well, in your own apps, and asks before it sends or changes anything. You give them their rules. They share the board with your people.
Practice inbox sorter
Called by the workflow
Reads each email and sorts it: admin question, medical content, invoice, other.
Sorts on its own. Anything medical goes to a person without an AI reply.
Ready-madePatient reply drafter
Called by the workflow
Drafts answers to non-medical questions from your own practice information.
Drafts only. A practice assistant reads and approves every reply.
Ready-madeStaff handbook
You ask in chat
Answers staff questions about internal procedures, with a link to the source document.
Answers from your documents only and shows where each answer came from.
Ready-madeSupplier invoice reader
Called by the workflow
Reads supplier invoices and puts the details on a task for whoever pays.
Reads and extracts. It doesn’t pay or book.
Ready-madeWorking together
Practice inbox: admin answered, medical to a person
Starts when A new email arrives in the practice mailbox, for example info@ as an Outlook shared mailbox.. One workflow hands the work from agent to agent, and stops where a person needs to decide.
- A person reads and approves every reply that goes to a patient.
- Emails with medical content get no AI reply. They become a task for a colleague.
- Clinical judgement stays with your clinicians. The agents do administrative work only.
- Only the mailbox you connect is read, and you see every action an agent took in its activity feed.
Start · Outlook
Email arrives in info@
Shared practice mailbox
Agent
Inbox sorter reads it
Admin question, medical content, invoice or other
Check
Medical content?
Symptoms, results, medication or a request for advice
Board
Medical: task for a person
No AI reply. The right colleague picks it up
Agent
Admin: reply drafter writes the answer
From your practice information in the knowledge base
Asks first
A practice assistant checks it
Every reply to a patient is read before it goes
Action · Outlook
Reply sent
From the practice mailbox
The apps it works in
OutlookGmailSharePointGoogle Drive
Microsoft TeamsEHR and HIS systems and practice booking software have no ready connector. Where the vendor offers an API, a workflow can reach it through the HTTP request step or an MCP server, or the system can start a workflow by webhook. Decide first which data you want to send at all.
All 40 appsWhat you need
On Free you can try this with up to 3 agents, 2 workflows and one email trigger checked every 10 minutes. A practice team sharing boards, faster mailbox checks and the Security tab with the audit log need Business.
PricingThe agents do administrative work only: no diagnosis, no triage of symptoms, no clinical decisions. Patient data is special-category personal data under GDPR. Check that your data processing agreement covers it, connect only the mailbox you need, and keep a person on anything sent to patients. All models run in the EU.
Start from a ready-made agent.
These are in the product today. Start one and it is waiting in your workspace after you sign up.
Email Triage Assistant
Scans your unread inbox and sorts it into what needs a reply today, what can wait, and what's just noise, so you open your inbox to a plan instead of a wall of unread mail.
Use this agentFAQ Response Assistant
Answers customer questions using your attached FAQ or knowledge base, quoting the relevant policy and clearly flagging anything the source doesn't cover.
Use this agentCompany Policy Explainer
Explains an internal company policy in plain language and answers employee questions about how it applies to their specific situation, using the attached policy documents.
Use this agentInvoice Reader
Drop in a PDF or a photo of an invoice and get supplier, invoice number, dates, amounts and VAT back as a clean table, with anything that looks off flagged. No connection needed.
Use this agentStep by step
An inbox that sorts itself
Every new email is read, labelled and filed out of the inbox. Urgent ones become a task for a person.
BoardYour support desk on one board
Every request becomes a ticket. An agent sorts it and drafts the answer. A person checks it and sends.
WorkflowCheck every supplier invoice
Invoices are read from the PDF, checked, and passed on for payment once a person approves.
Questions
AgentWorks for Healthcare practices
Runs in the EU. Every action that changes something asks first.
No. The workflow sends anything with medical content to a person without an AI reply. The reply drafter only answers from your practice information, and every reply is checked before it goes.