AgentWorks for Manufacturing
Less paperwork between the order and the shop floor.
Complaints to log, suppliers to chase, quotes to prepare, instructions to keep current. A team of agents does the reading and the first draft. Quality, purchasing and sales keep the decisions.
Manufacturers and engineering companies of roughly 10 to 250 people.
The work that comes back every week.
Customer complaints
Product, batch, what went wrong. Logged, investigated and answered.
Chasing suppliers
Confirmed delivery dates, certificates, root-cause reports.
Quotes
From a customer request to a priced quote, with the standard terms.
Work instructions
Written once, out of date soon after.
Weekly production notes
What went out, what is late, what is blocked.
Your team
A team of agents, each with one job.
Each agent does one thing well, in your own apps, and asks before it sends or changes anything. You give them their rules. They share the board with your people.
Complaint handler
Called by the workflow
Reads complaints: product, batch, what happened. Searches past issues and opens a Jira issue for quality.
Logs issues on its own. Replies to customers ask first.
Supplier chaser
Called by the workflow
Drafts requests to suppliers for delivery dates, certificates or a root-cause report.
Drafts on its own. Every email to a supplier asks first.
Quote preparer
You ask in chat
Builds a first quote from the customer request, your price lists and standard terms.
Drafts only. Sales checks the price and sends.
Ready-madeWork instruction writer
You ask in chat
Turns notes from the shop floor into numbered work instructions.
Drafts only. The team lead approves a new version.
Ready-madeWorking together
Customer complaint to a supplier request
Starts when A new email arrives in your quality or service mailbox, or a customer fills in the complaint form on your site.. One workflow hands the work from agent to agent, and stops where a person needs to decide.
- The quality manager decides what goes to a supplier and what is said to the customer.
- Sales checks every price before a quote leaves.
- New versions of work instructions are approved by the team lead.
Start · Outlook
Complaint arrives
New email in quality@, or the complaint form
Agent
Complaint handler reads it
Product, batch, what happened; similar past issues
Action · Jira
Issue for quality
With the summary and the batch details
Check
Supplier part?
From the bill of materials in your knowledge base
Agent
Supplier chaser drafts a request
Root-cause report and a date, with the batch details
Asks first
The quality manager decides
Approves, edits or stops the request
Action · Outlook
Request sent to the supplier
And noted on the Jira issue
The apps it works in
OutlookJiraSharePointConfluenceHubSpot
Exact Online
Microsoft TeamsERP, MES, PLM and quality systems such as SAP, Microsoft Dynamics or Isah have no ready connector. Exact Online and AFAS Profit are connected read-only. Reach the rest through the HTTP request step if they have an API, an MCP server, or a webhook that starts a workflow.
All 40 appsWhat you need
On Free you can try this with up to 3 agents, 2 workflows and one email trigger checked every 10 minutes. The full team, a Jira trigger next to the mailbox, and team boards for quality and purchasing need Business.
PricingStart from a ready-made agent.
These are in the product today. Start one and it is waiting in your workspace after you sign up.
Proposal Draft Builder
Builds the first full draft of a client proposal from your own boilerplate, pricing and past wins, as a real document, with a slide version when you need one to present.
Use this agentStandard Operating Procedure Writer
Turns a rough description of a process into a clear, numbered SOP document with steps, owners, and exception handling, ready for the team wiki.
Use this agentStep by step
One workflow that calls your agents
A new order starts one workflow. It hands the work to three agents, each doing its own job.
WorkflowThe weekly report that writes itself
Every Friday the numbers are collected, summarised and sent as a document to the team.
AgentFrom meeting notes to tasks
Drop in the notes or transcript. You get the minutes and every action on the board, with an owner.
Questions
AgentWorks for Manufacturing
Runs in the EU. Every action that changes something asks first.
Yes. New Jira issue is one of the app triggers, as are new emails in Gmail or Outlook. Free has one app trigger; Business has 10.