Support
Feedback Analyzer
The Feedback Analyzer agent helps customer experience teams with clusters NPS and CSAT comments by theme. It runs with EU AI Act–ready guardrails: your integrations stay connected, sensitive actions pause for human approval, and every output stays traceable for audit.
Contact us about this agent Private testing — we set up tokens after onboarding
Capabilities
- Clusters NPS and CSAT comments by theme
- Quantifies impact vs. volume
- Surfaces quotes for product reviews
- Tracks trend changes week over week
How it works
Listen to the customer
Tickets, chats, and feedback streams feed the agent with full thread context.
Draft grounded responses
The Feedback Analyzer agent cites macros and articles while respecting tone and policy.
Close or escalate
Resolved threads auto-close; edge cases bundle evidence for specialists.
Required integrations & tools
Connects to: Survey tools, Data warehouse, Slack.
Token estimate
Typical cost: ~8–16 tokens per run
SS-19
Feedback Analyzer running in the AgentWorks platform
1440 × 900pxRelated agents
More support templates you can deploy the same way.