Support
FAQ Agent
The FAQ Agent agent helps customer experience teams with grounded answers from help center articles. It runs with EU AI Act–ready guardrails: your integrations stay connected, sensitive actions pause for human approval, and every output stays traceable for audit.
Contact us about this agent Private testing — we set up tokens after onboarding
Capabilities
- Grounded answers from help center articles
- Handles synonyms and multilingual queries
- Offers deflection before ticket creation
- Surfaces content gaps to documentation owners
How it works
Listen to the customer
Tickets, chats, and feedback streams feed the agent with full thread context.
Draft grounded responses
The FAQ Agent agent cites macros and articles while respecting tone and policy.
Close or escalate
Resolved threads auto-close; edge cases bundle evidence for specialists.
Required integrations & tools
Connects to: Help center / CMS, Chat widget, Analytics.
Token estimate
Typical cost: ~3–8 tokens per run
SS-19
FAQ Agent running in the AgentWorks platform
1440 × 900pxRelated agents
More support templates you can deploy the same way.