Frequently asked questions

AgentWorks is an AI agent platform that lets you deploy, manage, and monitor AI agents for business automation. It comes with 50+ pre-built agent templates across marketing, sales, HR, finance, support, and data categories. The platform is designed for EU AI Act and GDPR compliance from the ground up.

Sign up for free and you receive a €5 welcome credit in tokens to try any agent template. No credit card is required. Pick a template from the agent directory, configure it for your workflow, and start using it immediately.

No. Agent templates are ready to use out of the box. You configure them through a visual interface — selecting models, connecting integrations, and setting approval rules. For advanced customization, API access is available on all plans.

ChatGPT and Copilot are general-purpose AI assistants. AgentWorks provides specialized, task-specific AI agents that integrate into your business workflows with compliance controls, audit logging, and multi-agent orchestration. Think of it as going from a single AI chat to a managed team of AI workers.

You pay only for the AI tokens your agents consume, billed at a published per-model rate — no opaque credit packs. Each model has a transparent per-token rate and your wallet shows real-time spend. Business includes €10 of usage balance per seat every month, pooled across the workspace; usage beyond it is billed from your wallet, which you can top up any time. Zero-LLM automation steps are metered separately at a flat €0.012/operation on every tier.

AgentWorks offers three plans: Free (€0 — pay-as-you-go, 50+ agent templates and up to 3 agents of your own, 2 workflows, up to 4 integrations, a €5 one-time welcome credit, added automatically once you verify your email), Business (€29 per seat per month, or €24.17 billed yearly — building is included, so everyone in a seat can create agents and workflows, with unlimited agents and workflows, scheduled and autonomous runs, sharing and governance), and Enterprise (custom pricing with advanced agents, self-host, SSO, and an SLA). Approvers are always free and unlimited on every plan. Yearly billing is two months free. Business includes €10 of usage balance per seat every month, pooled across the workspace; usage beyond it is billed from your wallet at our published per-model rates (see /models).

Yes. The Free plan is €0, pay-as-you-go, and you get a €5 one-time welcome credit automatically once you verify your email — enough to run multiple agent tasks and evaluate the platform. No credit card is required to sign up at app.agent-works.ai.

Token usage is billed at our published per-model rates, shown live in your wallet per turn and per agent run. Zero-LLM automation steps are metered separately at a flat €0.012/operation on every tier — about half the price of Zapier. To keep spend down, the AUTO router classifies each message and routes it to the cheapest capable model — typically cutting model cost by around 30% versus always using a top-tier model. See the pricing page for per-model rates.

AgentWorks supports leading models including Anthropic Claude (Opus, Sonnet, Haiku), OpenAI GPT-5 and GPT-5 mini, Google Gemini, and Mistral. An AUTO router can pick the cheapest capable model per message, or you can select a model per agent based on task, cost, and performance.

Multi-agent pipelines let you chain multiple AI agents together in a workflow. For example, a research agent gathers information, a writing agent creates content, and a review agent checks quality — all running automatically with human approval at critical steps.

Yes. Beyond the 50+ templates, you can create custom agents with specific instructions, model selection, integration connections, and approval rules. Custom agents can be saved as templates and shared across your team.

RAG (Retrieval-Augmented Generation) connects your company documents, websites, and databases to AI agents. Instead of generating responses from general training data, agents ground their answers in your actual business information — reducing hallucinations and increasing accuracy.

AgentWorks is EU AI Act-ready rather than blanket "compliant" — under the Act, whether a use case is high-risk depends on how you deploy the agent. AgentWorks provides the building blocks the Act expects: per-agent risk classification, complete audit logging, PII redaction before the model, human-in-the-loop controls, and EU data residency. Every agent interaction is traceable for regulatory review.

You define approval rules per agent. When an agent reaches a critical decision point — such as sending an email, updating a CRM, or publishing content — it pauses and routes the action to a human reviewer. The reviewer can approve, reject, or modify before the action executes.

AgentWorks processes data in EU data centers by default. Enterprise plans offer dedicated infrastructure with data residency guarantees. All data is encrypted in transit and at rest. We do not use your data to train AI models.

Yes. Every agent interaction, approval decision, and data access is logged with timestamps, user identity, and full context. Audit logs are exportable and designed to meet EU AI Act traceability requirements.

AgentWorks connects to the business tools teams use day-to-day — email, Google Workspace, Slack, CRM (HubSpot and Pipedrive), Exact Online, and Notion — plus MCP (Model Context Protocol) servers for advanced connectivity with custom tools. New connectors are added based on customer demand.

Yes. Enterprise plans support deployment on Azure, AWS, Google Cloud, and IBM infrastructure. Air-gapped and on-premise options are available for organizations with strict data sovereignty requirements.

Yes. The AgentWorks REST API lets you programmatically create agents, trigger workflows, manage knowledge bases, and retrieve analytics. API access is available on all plans.

Yes. AgentWorks supports local model deployment with Llama, Mistral, and other open-source models. This is ideal for organizations that need to keep all data processing on their own infrastructure.