Question 1

What is AgentWorks?

Accepted Answer

AgentWorks is an AI workspace for European organisations: chat with every major model, agents that do recurring jobs in your own apps, workflows that chain the steps, and a board where people and agents share the work. Agents ask before they send, book or change anything. Every server and every AI model runs in the EU, and it is priced in euros.

Question 2

How do I get started?

Accepted Answer

Create a free workspace and verify your email. Then claim the €5 starter balance in the app by telling us who you are; no card needed, and it stays valid for 30 days. Then pick one of 66 agent templates, or describe the job in chat and the agent builder sets it up with you.

Question 3

Do I need technical skills?

Accepted Answer

No. Templates work as they are, and the agent builder asks you questions before it proposes a plan: which model, which actions, and which of those run automatically or ask for approval first. Workflows are built on a visual canvas, or from a description in chat.

Question 4

How is this different from ChatGPT or Copilot?

Accepted Answer

Those are one vendor's models, with your data usually leaving the EU. AgentWorks gives you 22 models from Anthropic, OpenAI, Google and Mistral, all hosted in the EU, in one workspace with one bill. And chat is only the first step: agents and workflows act in your apps, with approvals, budgets and a log you control.

Question 5

What plans are there?

Accepted Answer

Free is €0 for up to 2 people, with up to 3 agents, 2 workflows and 100 workflow runs a month, and a €5 starter balance once. Business is €29 per seat a month, or €290 per seat a year, excl. VAT. Each seat adds €10 of usage a month to one shared workspace balance and 1.000 workflow runs to a shared pool, with unlimited agents and workflows, schedules, and teams. Enterprise is a contract and price that fit your organisation.

Question 6

How is usage billed?

Accepted Answer

Chats, agents, workflows and paid actions draw on your workspace balance in euros. Each model shows a price class and what a typical message costs before you send it, and an action that costs money tells you about how much before it runs. On Business the included usage resets each month; beyond it you pay as you go from a balance you top up yourself, or with auto top-up.

Question 7

What counts as a run?

Accepted Answer

Only workflow runs count towards the monthly run allowance: 100 on Free, 1.000 per seat on Business, pooled across the workspace. Chats and agent runs do not count as runs; they only use balance. If you need more runs, run packs start at €5 for 1,000 and never expire.

Question 8

Can I try Business before I pay?

Accepted Answer

Yes. Any workspace can start a 7-day Business trial once, without a card. It does not add balance. The Free plan itself has no time limit.

Question 9

How do I keep spend under control?

Accepted Answer

Set a monthly budget per person on any plan, and per team on Business. People who hit their limit can ask an admin for more. Each workflow can have its own monthly budget, and the workspace warns you when the balance runs low. When the balance is empty, work that costs money pauses; nothing runs up a bill behind your back.

Question 10

Which models can I use?

Accepted Answer

22 chat models from Anthropic (Claude), OpenAI (GPT), Google (Gemini) and Mistral, all hosted in the EU and all available on every plan. Pick one per chat, agent or workflow step, or let Auto choose a model per request. Admins decide which models the workspace may use.

Question 11

What can an agent do?

Accepted Answer

An agent has instructions, a model, actions in your connected apps, knowledge it can search and a memory. It can run when you start it, on a schedule (Business), from a webhook, or by picking up tasks on the board. Every action that changes something asks for approval first, unless you decided it may run on its own.

Question 12

How do workflows work?

Accepted Answer

A workflow is a process on a visual canvas: a trigger (manual, schedule, webhook, form, email, or a new Gmail or Outlook mail or Jira issue), then steps such as an agent, an AI step, a condition, an app action, an approval or a document. There are 25 workflow templates to start from.

Question 13

Can I build my own agents?

Accepted Answer

Yes, on every plan. Start from one of the 66 agent templates or from scratch, test it with a dry run, and share it with your colleagues or the whole workspace. On Free the workspace admin builds; on Business everyone with a seat can.

Question 14

Can agents use our own documents?

Accepted Answer

Yes. Upload files to knowledge bases, or on Business keep a Google Drive, OneDrive or Notion source in sync. Agents and chats search them and cite the passage they used, so you can check the answer.

Question 15

Where is my data stored and processed?

Accepted Answer

In the EU. The platform and database run on our own servers at Hetzner in Germany. Every chat model is hosted in the EU: Claude on AWS Bedrock and Google Vertex AI, GPT in Microsoft Azure EU data zones, Gemini on Google Vertex AI and Mistral on Mistral's EU API. Your data is not used to train models.

Question 16

How do approvals work?

Accepted Answer

Before an agent sends, books, posts or changes something, it shows exactly what it wants to do and what it costs. You approve, reject with a note on what should change, or allow that action from then on (which you can take back). Workflows have an approval step of their own.

Question 17

Does AgentWorks help with the EU AI Act?

Accepted Answer

It gives you the tools, not a certificate: an AI-transparency label in chat, a risk classification per workflow that feeds an AI-system register, checks for prohibited uses before a message reaches a model, PII detection, and an audit log. Whether a use case is high-risk depends on how you use it. The register and audit log are on Business and Enterprise.

Question 18

Is there an audit log and two-factor sign-in?

Accepted Answer

Business and Enterprise workspaces have a Security tab with the audit log, a GDPR processing register and the AI-system inventory. Two-factor sign-in is available to everyone and required for admins on Business and Enterprise. You can sign in with Google or Microsoft.

Question 19

Which apps can agents work in?

Accepted Answer

40 apps with 255 actions between them, including Gmail, Outlook, Teams, SharePoint, OneDrive, Google Drive, Slack, HubSpot, Salesforce, Pipedrive, Notion, Jira, Exact Online, Moneybird and AFAS. Free connects up to 4 apps, one of which may be an MCP server; Business has no limit.

Question 20

What if the app we use is not in the list?

Accepted Answer

Connect an MCP server, call any API with an HTTP request step, or (on Business) add a custom connector by hand or from an OpenAPI spec. Workflows can also start from an inbound webhook or a public form.

Question 21

Can we run AgentWorks on our own servers?

Accepted Answer

No. AgentWorks is a managed service that runs in the EU on our own infrastructure. There is no self-hosted or on-premise version.

Questions people ask before they start.

Getting started

Pricing and billing

Agents and workflows

Security and compliance

Connections

The quickest answer is to try it.