Customer support · Workflow
Answer “where is my order?” emails
The agent reads the question, looks the order up in your system and drafts the reply with tracking.
Template: Inbox Reply Drafter. It is waiting in your workspace after you sign up.
The problem
Order-status questions are easy to answer but take a lookup in another system every time.
Where a person decides
- Asks before sending. You see the reply and approve, or allow it from then on.
What you need
- Free to try. Business to run it on every new email automatically.
- Works with
Outlook
Gmail
Shopify - Each run shows its price in euros before it runs, and is paid from your workspace balance.
Start · Outlook
New email in support@
Or run it on the unread pile twice a day
Agent
Support agent reads the question
Finds the order number or the customer
Action · Shopify
Looks up the order
Status, items, fulfilment and tracking
Asks first
Asks before sending
You see the reply and approve, or allow it from then on
Action · Outlook
Reply sent
Logged with the cost of the run
How it runs, the way the workflow canvas shows it.
More jobs like this
Your support desk on one board
Every request becomes a ticket. An agent sorts it and drafts the answer. A person checks it and sends.
OperationsAn inbox that sorts itself
Every new email is read, labelled and filed out of the inbox. Urgent ones become a task for a person.
FinanceChase overdue invoices
Every Monday the agent lists what is overdue and drafts a polite reminder per customer.